Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information such as your name, email address and the contents of messages you send.
• Contribution and transaction information, such as amount, date, payment status and transaction reference.
• Technical information such as IP address, browser type, device information, referring pages and general website activity.
• Cookie or similar technology data used for website operation, security, analytics and preferences.

2. Payment Information

Payments are processed by Stripe or another payment provider made available through our website. Payment providers may collect card, bank or wallet details directly under their own privacy policies and security practices.

LumaHope Foundation generally receives transaction details and limited identifying information needed to confirm, reconcile and acknowledge contributions, rather than complete card credentials.

3. How We Use Information

• To process, confirm and maintain records of charitable contributions.
• To respond to questions, requests or messages.
• To operate, secure, troubleshoot and improve the website.
• To understand general website performance and program interest.
• To meet accounting, reporting, fraud-prevention and legal obligations.
• To send updates when you have requested or consented to receive them.

4. When Information May Be Shared

We may share limited information with service providers that help us operate the website and our programs, including website hosting, payment processing, email, analytics, accounting, security and professional advisers. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or complete an organizational transition.

We do not sell personal information for money.

5. Cookies and Analytics

Our website and service providers may use cookies and similar technologies to keep the site functioning, remember settings, measure traffic and help prevent fraud. Browser settings may allow you to block or delete cookies, although some website features may not function correctly afterward.

6. Data Retention and Security

We seek to retain information only for as long as reasonably needed for the purposes described in this policy, including legal, accounting and operational requirements. We use reasonable administrative and technical safeguards, but no online transmission or storage system can be guaranteed to be completely secure.

7. Your Choices

You may ask to review, correct or delete certain personal information, or unsubscribe from non-transactional emails. Some records may need to be retained where required for legal, tax, accounting, security or fraud-prevention purposes.

8. Children’s Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website. A parent or guardian who believes a child has submitted personal information may contact us.

9. Third-Party Services and Links

Our website may link to Stripe, social platforms or other third-party services. Their privacy practices are governed by their own policies, and LumaHope Foundation is not responsible for third-party websites or services.

10. Changes to This Policy

We may update this policy as our website, practices or legal obligations change. The effective date at the top will be revised when an updated version is posted.

11. Contact Us

Questions or privacy requests may be sent to admin@lumahopefoundation.com.