Refund Policy
Refund Policy
Last updated: August 22, 2026
Contributions made to LumaHope Foundation are generally considered final once successfully processed.
However, we understand that mistakes can occur.
Transaction Errors
Please contact us promptly if:
-
You entered an incorrect contribution amount.
-
The same transaction was accidentally submitted more than once.
-
You believe an unauthorized or processing error occurred.
For incorrect amounts or duplicate transactions, please contact us within 7 days of the transaction whenever possible.
We will review eligible requests individually and determine whether an adjustment or refund is appropriate based on the circumstances and applicable requirements.
Submitting a request does not automatically guarantee a refund.
How to Contact Us
Please email:
Include your name, transaction date, transaction amount, and transaction reference or confirmation number when available.
For your security, please do not send complete credit card or bank account details by email.